--- title: entities.call description: Read call records with the call repository, and change them with the call mutations. Same records as the REST Calls entity. canonical: https://developers.coevera.com/reference/graphql/call/ section: graphql verification: schema generatedFrom: schema f155746 (2026-10-20) publisher: Coevera --- # entities.call Read call records with the call repository, and change them with the call mutations. Same records as the REST Calls entity. REST: [Calls](https://developers.coevera.com/reference/rest/calls.md). ## Queries - `getById(entityId: ID!): CallEntity` Returns the record with the given id, or null when there is none. Deleted records are returned as well. - `getByIds(entityIds: [ID!]!): [CallEntity!]!` Returns the records with the given ids; ids without a record are left out. Deleted records are returned as well. - `getAll(limit: Int, offset: Int, filter: CallFilterInput, orderBy: [CallOrderByInput!], includeDeleted: Boolean): [CallEntity!]!` Returns the records that match the filter, paged with limit and offset. - `getByCriteria(filter: CallFilterInput, orderBy: [CallOrderByInput!], includeDeleted: Boolean, before: String, after: String, first: Int, last: Int): CallEntityConnection` Returns the records that match the filter as a cursor-paginated connection. - `getChangedFieldsSinceRevision(id: UUID!, revision: Int!): [UUID!]!` Returns the ids of the fields of a record that changed after the given revision. Returns an empty list for entities without change tracking. - `getBySid(entitySid: String!): CallEntity` Returns the call with the given call SID assigned by the telephony provider. An error is returned when no such call exists. ## Mutations - `createCall(input: CreateCallInput!, validationLevel: [ValidationLevel!]): CreateCallPayload` Create one record. - `updateCall(input: UpdateCallInput!, validationLevel: [ValidationLevel!], sessionIdToUpdate: String): UpdateCallPayload` Update fields. - `bulkUpdateCall(input: [CreateOrUpdateCallInput!]!, deleteInput: [DeleteCallInput!], validationLevel: [ValidationLevel!], rollbackMethod: RollbackMethod, match: MatchingInput): BulkUpdateCallPayload` Create or update many; per-item results. - `deleteCall(input: DeleteCallInput!): DeleteCallPayload` Soft-delete. ## Types ### CallEntity (object) Phone call logged in the space, linked to the user who made it and to the contact, account, lead or opportunity it concerns. - `isDeleteProtected: Boolean!` True when the record is protected against deletion because it must always exist in the space. Deleting a record that is not protected can still fail on other checks. Read-only. - `id: ID!` Unique identifier of entity. - `isDeleted: Boolean` Specifies if the entity is considered deleted. - `modified: DateTime` Last modification time. - `created: DateTime` Creation time. - `account: AccountEntity` Account the call is linked to, when applicable. - `caller: ClientEntity` User who initiated the call. - `client: ClientEntity` User the call was made with, when the call was an internal user-to-user call. - `contact: ContactEntity` Contact the call is linked to, when applicable. - `lead: LeadEntity` Lead the call is linked to, when the call is associated with a lead. - `oppty: OpportunityEntity` Opportunity the call is linked to, when the call is associated with an opportunity. - `opptyProductRelation: OpptyProductRelationEntity` Specific opportunity line-item discussed on the call, when applicable. - `product: ProductEntity` Product discussed on the call, when applicable. - `accountId: ID` Id of the linked account. - `callerId: ID!` Id of the calling user. - `clientId: ID` Id of the user the call was made with. - `contactId: ID` Id of the linked contact. - `leadOpptyId: ID` Id of the linked lead or opportunity, or empty when not linked. - `opptyProductRelationId: ID` Id of the linked opportunity product line-item. - `phoneNumber: String` External phone number called or received, in E.164 format. - `productId: ID` Id of the linked product. - `transcriptionId: String` External transcription identifier from the calling provider. - `transcriptionLanguage: String` Language requested for the transcription as a BCP-47 locale tag (e.g. "en-US"). - `transcriptionSummary: String` AI-generated summary of the call transcription. - `twilioCallLogId: ID!` Id of the call-log record from the calling provider that this call is associated with. - `transcriptionFileId: UUID` Id of the cloud object holding the transcription payload, when available. - `audioId: UUID` Id of the cloud object holding the call audio recording, when available. - `twilioCallSid: String!` External call identifier from the calling provider (e.g. Twilio Call SID). - `audioStatus: AudioStatus` Recording and transcription status of the call, computed by the server. The only accepted inputs are Uploading on create, to announce that a recording will be uploaded, and NoRecording on update, to mark that the call has no recording. - `instancePermissions: [EntityPermsEnum!]! (1 args)` Permissions the current user has on this record, out of the requested ones. - `audio: CloudObjectEntity` Audio recording of the call (MP3 file); empty when none is stored. - `task: TaskEntity` Task that represents this phone call; empty when there is none. - `transcriptionFile: CloudObjectEntity` Transcription of the call as a JSON file; empty when none is stored. - `mediaTranscription: MediaEntity` Recording of this call, with its transcription and summary when available; null when there is none. ### CallEntityConnection (object) Paginated list of Call records. - `pageInfo: PageInfo!` Pagination data for this connection. - `edges: [CallEntityEdge]!` Contains the nodes in this connection. - `totalCount: Int` Total number of items in the connection. ### CallEntityEdge (object) A Relay edge containing a `CallEntity` and its cursor. - `node: CallEntity` The item at the end of the edge - `cursor: String!` A cursor for use in pagination ### CallFilterInput (input) Filter conditions for Call records. Conditions on different fields are combined with AND; use OR, AND and NOT for other combinations. - `OR: [CallFilterInput!]` Matches records that meet at least one of the listed filters. - `AND: [CallFilterInput!]` Matches records that meet all of the listed filters. - `NOT: CallFilterInput` Matches records that do not meet this filter. - `globalSearchQuery: String` Search term matched against the fields that the global search covers for this entity. - `id: EntityFilterStringField` Unique identifier of entity. - `isDeleted: Boolean` Specifies if the entity is considered deleted. - `modified: EntityFilterDateTimeField` Last modification time. - `created: EntityFilterDateTimeField` Creation time. - `accountId: EntityFilterStringField` Id of the linked account. - `callerId: EntityFilterStringField` Id of the calling user. - `clientId: EntityFilterStringField` Id of the user the call was made with. - `contactId: EntityFilterStringField` Id of the linked contact. - `leadOpptyId: EntityFilterStringField` Id of the linked lead or opportunity, or empty when not linked. - `opptyProductRelationId: EntityFilterStringField` Id of the linked opportunity product line-item. - `phoneNumber: EntityFilterStringField` External phone number called or received, in E.164 format. - `productId: EntityFilterStringField` Id of the linked product. - `transcriptionId: EntityFilterStringField` External transcription identifier from the calling provider. - `transcriptionLanguage: EntityFilterStringField` Language requested for the transcription as a BCP-47 locale tag (e.g. "en-US"). - `transcriptionSummary: EntityFilterStringField` AI-generated summary of the call transcription. - `twilioCallLogId: EntityFilterStringField` Id of the call-log record from the calling provider that this call is associated with. - `account: AccountFilterInput` Account the call is linked to, when applicable. Matches records where a related record meets these conditions. - `caller: ClientFilterInput` User who initiated the call. Matches records where a related record meets these conditions. - `client: ClientFilterInput` User the call was made with, when the call was an internal user-to-user call. Matches records where a related record meets these conditions. - `contact: ContactFilterInput` Contact the call is linked to, when applicable. Matches records where a related record meets these conditions. - `lead: LeadFilterInput` Lead the call is linked to, when the call is associated with a lead. Matches records where a related record meets these conditions. - `oppty: OpportunityFilterInput` Opportunity the call is linked to, when the call is associated with an opportunity. Matches records where a related record meets these conditions. - `opptyProductRelation: OpptyProductRelationFilterInput` Specific opportunity line-item discussed on the call, when applicable. Matches records where a related record meets these conditions. - `product: ProductFilterInput` Product discussed on the call, when applicable. Matches records where a related record meets these conditions. ### CallOrderByInput (input) Sorting of Call records. Set exactly one field in each item; list several items to sort by more fields, in order of priority. - `id: OrderByEnum` Unique identifier of entity. - `isDeleted: OrderByEnum` Specifies if the entity is considered deleted. - `modified: OrderByEnum` Last modification time. - `created: OrderByEnum` Creation time. - `account: [AccountOrderByNestedInput!]` Account the call is linked to, when applicable. Sorts by fields of the related record, listed in order of priority. - `caller: [ClientOrderByNestedInput!]` User who initiated the call. Sorts by fields of the related record, listed in order of priority. - `client: [ClientOrderByNestedInput!]` User the call was made with, when the call was an internal user-to-user call. Sorts by fields of the related record, listed in order of priority. - `contact: [ContactOrderByNestedInput!]` Contact the call is linked to, when applicable. Sorts by fields of the related record, listed in order of priority. - `lead: [LeadOrderByNestedInput!]` Lead the call is linked to, when the call is associated with a lead. Sorts by fields of the related record, listed in order of priority. - `oppty: [OpportunityOrderByNestedInput!]` Opportunity the call is linked to, when the call is associated with an opportunity. Sorts by fields of the related record, listed in order of priority. - `opptyProductRelation: [OpptyProductRelationOrderByNestedInput!]` Specific opportunity line-item discussed on the call, when applicable. Sorts by fields of the related record, listed in order of priority. - `product: [ProductOrderByNestedInput!]` Product discussed on the call, when applicable. Sorts by fields of the related record, listed in order of priority. - `accountId: OrderByEnum` Id of the linked account. - `callerId: OrderByEnum` Id of the calling user. - `clientId: OrderByEnum` Id of the user the call was made with. - `contactId: OrderByEnum` Id of the linked contact. - `leadOpptyId: OrderByEnum` Id of the linked lead or opportunity, or empty when not linked. - `opptyProductRelationId: OrderByEnum` Id of the linked opportunity product line-item. - `phoneNumber: OrderByEnum` External phone number called or received, in E.164 format. - `productId: OrderByEnum` Id of the linked product. - `transcriptionId: OrderByEnum` External transcription identifier from the calling provider. - `transcriptionLanguage: OrderByEnum` Language requested for the transcription as a BCP-47 locale tag (e.g. "en-US"). - `transcriptionSummary: OrderByEnum` AI-generated summary of the call transcription. ### CreateCallInput (input) Field values of a new Call record. - `clientMutationId: String` Optional client-supplied identifier passed on a mutation input and echoed back unchanged on its payload, so a client can correlate the response with its request (Relay convention). - `modified: DateTime` Last modification time. - `created: DateTime` Creation time. - `opptyProductRelation: CreateOpptyProductRelationInput` Specific opportunity line-item discussed on the call, when applicable. - `accountId: ID` Id of the linked account. - `callerId: ID!` Id of the calling user. - `clientId: ID` Id of the user the call was made with. - `contactId: ID` Id of the linked contact. - `leadOpptyId: ID` Id of the linked lead or opportunity, or empty when not linked. - `opptyProductRelationId: ID` Id of the linked opportunity product line-item. - `phoneNumber: String` External phone number called or received, in E.164 format. - `productId: ID` Id of the linked product. - `transcriptionId: String` External transcription identifier from the calling provider. - `transcriptionLanguage: String` Language requested for the transcription as a BCP-47 locale tag (e.g. "en-US"). - `transcriptionSummary: String` AI-generated summary of the call transcription. - `twilioCallLogId: ID!` Id of the call-log record from the calling provider that this call is associated with. - `audioStatus: AudioStatus` Recording and transcription status of the call, computed by the server. The only accepted inputs are Uploading on create, to announce that a recording will be uploaded, and NoRecording on update, to mark that the call has no recording. ### CreateOrUpdateCallInput (input) Field values of a Call record to create, or to update when its id is set. - `clientMutationId: String` Optional client-supplied identifier passed on a mutation input and echoed back unchanged on its payload, so a client can correlate the response with its request (Relay convention). - `id: ID` Unique identifier of entity. - `modified: DateTime` Last modification time. - `created: DateTime` Creation time. - `opptyProductRelation: CreateOpptyProductRelationInput` Specific opportunity line-item discussed on the call, when applicable. - `accountId: ID` Id of the linked account. - `callerId: ID` Id of the calling user. - `clientId: ID` Id of the user the call was made with. - `contactId: ID` Id of the linked contact. - `leadOpptyId: ID` Id of the linked lead or opportunity, or empty when not linked. - `opptyProductRelationId: ID` Id of the linked opportunity product line-item. - `phoneNumber: String` External phone number called or received, in E.164 format. - `productId: ID` Id of the linked product. - `transcriptionId: String` External transcription identifier from the calling provider. - `transcriptionLanguage: String` Language requested for the transcription as a BCP-47 locale tag (e.g. "en-US"). - `transcriptionSummary: String` AI-generated summary of the call transcription. - `twilioCallLogId: ID` Id of the call-log record from the calling provider that this call is associated with. - `audioStatus: AudioStatus` Recording and transcription status of the call, computed by the server. The only accepted inputs are Uploading on create, to announce that a recording will be uploaded, and NoRecording on update, to mark that the call has no recording. ### DeleteCallInput (input) Id of the Call record to delete. - `clientMutationId: String` Optional client-supplied identifier passed on a mutation input and echoed back unchanged on its payload, so a client can correlate the response with its request (Relay convention). - `id: ID!` Unique identifier of entity. - `leadOpptyId: ID` Id of the linked lead or opportunity, or empty when not linked. ### UpdateCallInput (input) Id of a Call record and the field values to change. - `clientMutationId: String` Optional client-supplied identifier passed on a mutation input and echoed back unchanged on its payload, so a client can correlate the response with its request (Relay convention). - `id: ID!` Unique identifier of entity. - `modified: DateTime` Last modification time. - `created: DateTime` Creation time. - `opptyProductRelation: CreateOpptyProductRelationInput` Specific opportunity line-item discussed on the call, when applicable. - `accountId: ID` Id of the linked account. - `callerId: ID` Id of the calling user. - `clientId: ID` Id of the user the call was made with. - `contactId: ID` Id of the linked contact. - `leadOpptyId: ID` Id of the linked lead or opportunity, or empty when not linked. - `opptyProductRelationId: ID` Id of the linked opportunity product line-item. - `phoneNumber: String` External phone number called or received, in E.164 format. - `productId: ID` Id of the linked product. - `transcriptionId: String` External transcription identifier from the calling provider. - `transcriptionLanguage: String` Language requested for the transcription as a BCP-47 locale tag (e.g. "en-US"). - `transcriptionSummary: String` AI-generated summary of the call transcription. - `twilioCallLogId: ID` Id of the call-log record from the calling provider that this call is associated with. - `audioStatus: AudioStatus` Recording and transcription status of the call, computed by the server. The only accepted inputs are Uploading on create, to announce that a recording will be uploaded, and NoRecording on update, to mark that the call has no recording. ### BulkUpdateCallPayload (object) Result of the bulkUpdateCall mutation. - `result: BulkUpdateResults!` Ids of the created, updated and deleted records, and the items that failed. ### CreateCallPayload (object) Result of the createCall mutation. - `call: CallEntity` The created record. - `clientMutationId: String` Optional client-supplied identifier passed on a mutation input and echoed back unchanged on its payload, so a client can correlate the response with its request (Relay convention). ### DeleteCallPayload (object) Result of the deleteCall mutation. - `call: CallEntity` The deleted record. - `clientMutationId: String` Optional client-supplied identifier passed on a mutation input and echoed back unchanged on its payload, so a client can correlate the response with its request (Relay convention). ### UpdateCallPayload (object) Result of the updateCall mutation. - `call: CallEntity` The updated record. - `clientMutationId: String` Optional client-supplied identifier passed on a mutation input and echoed back unchanged on its payload, so a client can correlate the response with its request (Relay convention). ### AudioStatus (enum) Recording and transcription status of a call. - `NoRecording` The call has no recording. - `Uploading` The recording is not available yet. - `Uploaded` The recording is available; no transcription is in progress. - `TranscriptionInProgress` The recording is being transcribed. - `TranscriptionError` Transcription of the recording failed. - `TranscriptionCompleted` The transcription is available. - `UploadError` A transcription was requested but the recording could not be obtained. - `TranscriptionEmpty` The recording contained nothing to transcribe, for example because the call was too short. Types several repositories share, such as `PageInfo` and the filter fields, are in the [types index](https://developers.coevera.com/reference/graphql/types.md). The [SDL](https://developers.coevera.com/graphql/schema.graphql) has the whole schema in one file. ## Example ```graphql query FirstCalls { entities { call { getByCriteria(first: 3, orderBy: [{ modified: Desc }]) { totalCount edges { node { id modified } } } } } } ``` ```bash curl 'https://{region}.api.coevera.com/api/v100/app/space/{space_id}/graphql/public' \ --user "$COEVERA_API_KEY:$COEVERA_API_SECRET" \ --header 'Content-Type: application/json' \ --data '{"query":"query FirstCalls { entities { call { getByCriteria(first: 3, orderBy: [{ modified: Desc }]) { totalCount edges { node { id modified } } } } } }"}' ```