---
title: Support and status
description: How to reach Coevera support about the API, what to send so a question can be answered, and how to tell an outage from a problem in your integration.
canonical: https://developers.coevera.com/support/support-and-status/
section: support
verification: behaviour
lastVerified: 2026-10-16
publisher: Coevera
---

# Support and status

**Answer:** Contact support through the Contact Support form in the app, Support Chat, or the address in Coevera's help-center article. Send your space ID, the application's name, the request and the full response with its time in UTC, never the password or the Authorization header. Coevera has no public status page; the discovery endpoint shows whether a host answers.

Most API problems have an answer in [Troubleshooting](/support/troubleshooting/). When yours
does not, contact support.

## Contact support

Coevera's help center lists the support channels in one article,
[How to contact Coevera's Support Team](https://help.coevera.com/en/articles/2728995-how-to-contact-coevera-s-support-team)
: the **Contact Support** form in the app, under **?** at the top right,
**Support Chat**, or the address in the article. The feedback link at the foot of every page of
these docs leads to the same article.

To request one of the AI connectors, see [Activate a connector](/ai/activation/).

## What to send

A question about a call can be answered without a back-and-forth when it includes:

| Send                                                              | Example                                                                  |
| ----------------------------------------------------------------- | ------------------------------------------------------------------------ |
| The space ID and the region                                       | `nv2_northwind_docs`, eu-central                                         |
| The application's name, as **Applications** lists it              | _Northwind ERP sync_                                                     |
| The request: method, full URL with its query string, and the body | `GET /api/v100/rest/spaces/nv2_northwind_docs/entities/Accounts?first=3` |
| The full response: status, body and the API version header        | `401`, the JSON body, `6.5.3`                                            |
| When it happened, in UTC                                          | `2026-10-15 09:00 UTC`                                                   |
| What you expected instead                                         | "one account per contact"                                                |

> **Never send credentials:** Leave out the password, the `Authorization` header and any token: a question about a call never
> needs them. If you sent them by mistake, press **Generate New** in **Show Access** to replace
> them.

## Service status

Coevera has no public status page. A first check that needs no credentials: call the discovery
endpoint for your space. If it answers, the regional host is reachable and the next suspects are
the request and the credentials; if it does not, contact support.

```text
https://{region}.api.coevera.com/api/discovery/spaces/{space_id}
```

See [Regions and base URLs](/get-started/regions-and-base-urls/#find-a-spaces-region) for what it
returns.

## Changes that affect integrations

Changes to the API are announced in the [API changelog](/changelog/api/), release by release,
and the rules for deprecation are in [Versioning and deprecation](/changelog/versioning-and-deprecation/).